Health and Safety Policy
For the safety and well-being of our customers, we currently do not accept returns or exchanges due to health and safety concerns.
Damaged or Defective Items
If your order arrives damaged, we’re here to help! Please follow these steps:
- Take clear photos of the damaged box and the affected items.
- Email the photos along with your order number to [email protected] within 5 business days of receiving your order.
Resolution Options
We will provide one of the following resolutions based on your preference:
- A complimentary replacement of the damaged item(s).
- A full refund for the damaged item(s).
Thank you for choosing Coco Foods. Your satisfaction and trust are our priority.
This version simplifies the message, maintains professionalism, and emphasizes customer support. Let me know if you’d like further tweaks!